When your client’s shipment can’t clear because they have no EU entity, no EORI number, or falls into one of the many cases where customs compliance gets complicated, A Traders steps in as a neutral Importer or Exporter of Record — so your relationship with your client stays exactly as it is.
Who this is for: Freight forwarders, customs brokers, and logistics companies who occasionally — or regularly — run into shipments they can’t clear because the client lacks the right EU legal structure.
How it works
- Send us the case. Shipment details, and exactly where you’re stuck.
- We assess quickly. Customs situations are time-sensitive, so we respond fast.
- We step in as IOR/EOR. Acting behind your operation, not in front of it — your client relationship stays with you.
- One-off or standing partnership. Some forwarders send us the occasional case; others route every missing-EU-entity situation through us as a default partner.
Frequently asked questions
Will this affect our relationship with our client?
No. We plug the specific gap in the customs chain — you remain the point of contact for your client throughout.
Are you a competitor to freight forwarders?
No — the opposite. Importer/Exporter of Record and freight forwarding are different roles by design. We handle the legal customs liability; you handle the logistics. Many forwarders use us as a standing partner for exactly this reason.
Can this be an ongoing arrangement rather than a one-off?
Yes. Several forwarders route any case involving a missing EU entity through us by default, rather than handling it case by case.
What if the situation is urgent?
Reach out directly — we understand customs situations are often time-critical, and we assess new cases the same day wherever possible.
Note: if your client’s case involves us acting as Importer of Record, PPWR/EPR packaging obligations may also apply. See our PPWR & EPR overview.
Send us your case, or set up a standing referral partnership. Request your free review →